Common Questions
Frequently Asked Questions
Everything you need to know about shopping, custom orders, and support at Roshila.
Are your sarees genuine handlooms? expand_more
Yes, absolutely. We source our sarees, kurtis, and stoles directly from traditional weaver families and handloom clusters. We celebrate and preserve authentic Indian craft techniques, such as Mulmul block prints, linen blends, and handloom cottons.
How does the product inquiry system work? expand_more
To offer high customization and personal support, you can click "Send Enquiry" on any product detail page. Once you enter your contact information, our styling team contacts you directly on WhatsApp or phone to finalize sizing, custom options (like blouse stitching), and shipping details.
Do you offer custom tailoring/blouse stitching? expand_more
Yes! We offer customized blouse stitching and basic alterations. When our team contacts you after an inquiry, simply share your measurement requirements, and our in-house tailors will customize it before dispatch.
What are your shipping and COD policies? expand_more
We offer free shipping on all orders across India. Cash on Delivery (COD) is available with no extra fees up to ₹15,000 order value. All COD orders require confirmation via call or WhatsApp prior to dispatch. For full details, check out our Shipping Timeline and COD Policy pages.
How can I track my order? expand_more
Once dispatched, we share order tracking details directly to your WhatsApp or registered phone number. You will receive a tracking link to follow your parcel's live location.
How do I return a product? expand_more
If you receive a damaged or incorrect product, contact us on WhatsApp (+91 7020954390) within 48 hours of delivery along with photos of the product. Our team will verify and arrange a pickup or exchange immediately.