COD Policy

To offer our customers maximum convenience and peace of mind, Roshila offers a Cash on Delivery (COD) payment option for domestic deliveries across India. Please read our COD guidelines carefully:

1. COD Availability

COD service is available for pin codes serviced by our logistics partners (covering over 18,000 pin codes across India). If a particular address is outside our delivery partner's COD route network, we will contact you to request prepaid payment options (UPI, Net Banking, Credit/Debit card).

2. Order Verification Process

To prevent fraud and duplicate orders, every COD order undergoes a verification check. A Roshila customer executive will call or message you on WhatsApp to verify your order details, shipping address, and phone number before dispatch. **Orders will only be dispatched after verbal or WhatsApp verification.**

3. Limits & Fee

- COD is applicable on orders up to a maximum value of ₹15,000. For orders exceeding this amount, please opt for prepaid methods.
- Currently, Roshila is pleased to offer Flat COD with No Additional COD Fee across India as a limited-time promotional offer.

4. Payment at Delivery

Please pay the exact invoice amount in cash to the delivery agent at the time of receiving the package. Delivery agents are not authorized to allow opening of the package before payment is made. Any returns must be processed through our official return request procedure after accepting the package.

5. COD Refusals

If a customer repeatedly refuses or fails to accept verified COD packages without valid reasons, Roshila reserves the right to disable the COD option for that customer account / phone number for all future purchases.